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General Manager for Crow's Theatre

Position: General Manager
Date of Posting: April 19, 2022
Job Start Date: Immediate
Application Deadline: Open until filled


For more than 30 years, Crow’s Theatre has been a leading force in the Canadian theatre landscape, recognized for provocative and award-winning new theatre work that has toured nationally and internationally. Resonating with Toronto’s civic, community, and cultural milieu, Crow’s Theatre adapts and evolves with the social, economic, and cultural environment of the city. Crow’s Theatre is distinguished as a preeminent cultural destination for its far-reaching imagination, ideas, exchange, diversity, and grassroots belief that the arts are essential to healthy and thriving communities.

Led by Artistic and General Director, Chris Abraham, and Executive Director, Sherrie Johnson, Crow’s Theatre is located at the corner of Dundas Street East and Carlaw Avenue in Toronto’s east end. Our home at Streetcar Crowsnest is comprised of four venues for cultural and community programming and events: the Guloien Theatre (200 seats); Studio Theatre (90); the Nada Ristich Studio Gallery (80); and the Lobby Bar. We also have a full-service restaurant on site that features 60 seats indoors and 75 on the outdoor patio. The facility features state-of-the-art technical and specialized theatrical equipment, full streaming and digital event capabilities, and artistic and administrative offices. 


The General Manager, a full-time salaried position, is a new role at Crow’s Theatre, charged with managing a growing operation, staff, and list of projects. The General Manager will report to the Executive Director and Artistic Director and will lead a hard-working team across multiple departments.   The General Manager will ensure smooth day-to-day operations, while providing leadership/accountability in the areas of Programming, Production, Facilities, Ticketing and Venue Services and Human Resources. The GM will coordinate operations with Finance, Marketing, Development and Events. The position requires an energetic professional who excels at wearing multiple hats and has a thorough understanding of the Canadian artistic landscape. 

Direct Reports:
Production and Facility Manager
Manager of Ticketing and Venue Services

Health and Safety Committee 


  • Promote Crow’s Theatre vision and mission.
  • Align the work of the team to Crow’s Theatre Strategic goals
  • Develop a positive environment for team members that facilitate open communication and increases engagement
  • Work collaboratively with the AD / ED / production and artistic teams to achieve goals and priorities
  • Build relationships, and stay connected to best practices in the industry
  • Mentor, coach, onboard, and facilitate learning of all staff


The General Manager responsibilities include: 

Programming & Production Management

  • Lead the programming and production departments, in the successful operationalizing of all programs.
  • Lead in the review of SOP’s to to improve workflow within and across departments
  • Develop team strengths, reduce redundancies, and create positive team spirit within departments.
  • Oversee and ensure successful delivery, and management of all productions, presentations, partnerships and programming initiatives to ensure all activities come in on time and on budget in cooperation with the Artistic and General Director, Producer(s), and  Production and Facility Manager.
  • Oversee the development of all production and programming budgets in consultation with Producer(s), Artistic Director, and Facility and Production Manager.
  • Oversee recruitment, hiring, contracting of production staff, interns, in consultation with Producer and Production Manager.
  • Provide high level input on project feasibility, review all tech riders, provide input/output assessment
  • Develop, negotiate, and execute all non-artist contracts in areas relating to production, partnerships and presentations.
  • Supervise the negotiation and execution of rental contracts and other special uses of the theatre.
  • Work in conjunction with Production Manager, Artistic Director and development department to coordinate logistics of fundraising events (Financial Services/Gala) including staffing assignments and coordination of vendors.
  • Attend dress rehearsals, technical rehearsals, openings, fundraising events, and previews whenever possible.
  • Be able to speak knowledgeably about all aspects of the work Crow’s Theatre supports and organization’s principal aims and objectives.
  • Negotiate policies, agreements, and deals with various stakeholders including PACT, CAEA, TAPA, etc.
  • Take a leadership role in grant writing with Director of Development and ED. This involves providing and updating financial and company data related to various grants in an ongoing fashion and updating CADAC.

Financial Management

  • Collaborate in the development of annual operating budget with AD and ED for Board approval as a key planning and management tool. Oversee management of organizational budget to ensure prudent spending and allocation. 
  • Review, update and analyze budget throughout the year to ensure actuals track to expectations.
  • Supervise reconciliation of production budgets, including ensuring payroll matters delivered in timely fashion and trouble shoot issues.
  • Provide departmental and overall cash flow management, projections and regular monitoring in collaboration with department heads and Executive Director.
  • Monitor and review expenditures to ensure they stay within budget guidelines.
  • Manage insurance for the Theatre.
  • Prepare year-end reports to satisfy government and donors in consultation with Development, AD and ED.

Facilities Management

  • Provide management oversight and support to Production and Facility Manager, and Manager of Venue and Ticketing services.
  • Oversee the development of Facility and FOH budgets. Ensure actuals track to expectations
  • Overhaul and implement SOP for Lobby bar.
  • Act as liaison between administrative and production staff to ensure open communication and seamless coordination.
  • When required by Production and Facility Manager. Troubleshoot facility problems such as plumbing, electrical, etc.
  • Determine, with AD/ED approval, maintenance projects (painting, houselights, shop renovations, etc.) with input from Production and Facilities Manager
  • Oversee Health and Safety Committee
  • Responsible for ongoing daily operations of the office and other Crow’s areas in terms of service, supplies and maintenance of organization.
  • Manage information technology needs, security and maintenance for Crow’s Theatre personnel.
  • Participate in facility management of the office spaces, venue and other spaces. 

Human Resource Management

  • Develop an efficient and effective people plan for delivering administrative services.
  • Participate in recruitment, selection, orientation, and ongoing assessment of new team members.
  • Develop and update policies, procedures and processes as needed to keep Crow’s as choice employer.
  • Provide on boarding to new staff and regular training measures for existing employees.
  • Lead and implement outcomes of Health and Safety Committee
  • Manage benefits and track vacation, sick days and lieu time for employees
  • Responsible for administrating all Covid 19 vaccination checks for employees, casual staff and artistic teams.
  • Manage and deliver all companywide staff/ casual employee communications.
  • Organize company events such as annual staff gathering, special projects.


  • Minimum of seven (7) years relevant management experience in the theatre or arts
  • Successful track record in theatre production, general/or project management
  • Extensive knowledge of Health and Safety and its practical application in theatre
  • Knowledge of artist/creative contractual agreements and practical knowledge of union agreements (CAEA, ADC, TMA, etc.)
  • Strong financial and accounting background, knowledge and experience with budgeting
  • Strong mediator and negotiator
  • A motivated self-starter who enjoys working with managers and artists with diplomacy, discretion, professionalism, pragmatism, and a can-do approach
  • Excellent people management skills including building and leading teams
  • Ability to prioritize a complex workload with excellent organizational skills
  • Calm and reassuring manner.
  • Team player with the ability to work independently
  • Flexibility and ability to adapt to the changing circumstances
  • Ability to engage confidently and pleasantly with a wide range of people
  • Highly organized with excellent administrative skills
  • Ability to take responsibility and make quick, informed, operational decisions
  • Excellent written and verbal communication skills
  • Highly computer literate with experience using IT to streamline productions
  • Educated to degree level or equivalent experience
  • A passionate interest in contemporary culture, particularly in theatre, with a good knowledge of the sector and of plays/musicals, and Canadian artistic milieu
  • Progressive, positive and forward-thinking attitude


This is a permanent full-time employment position with a salary commensurate with experience. The position includes participation in Crow’s extended health benefits package and pension plan. Standard 40 hours, with evening and weekend work required.  Occasional evening and weekend work is required, particularly during the run of shows. 

Salary Range:  $75,000 – $90,000


As a condition of employment, all Crow’s Theatre employees must be fully vaccinated against COVID-19 using a Health Canada approved vaccination dosage before joining the organization. For up-to-date information on our vaccination policy and mask mandate please visit our website.


To apply, please email your detailed resume and a cover letter, in PDF form, to hiring@crowstheatre.com. Refer to “General Manager” in subject line.

The deadline to apply is OPEN. Interviews shall be conducted as soon as a qualified candidate applies and is selected. Applications will continue to be accepted until the position is filled. Thank you to all applicants; only those selected for interviews will be contacted.

Crow’s is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis. We are also committed to building a more equitable, inclusive workplace. We strongly encourage submissions from all qualified individuals regardless of gender, age, race, culture, nationality, family status, sexual orientation, and physical ability. If you require any accommodations during the hiring process, please email us confidentially at sherrie@crowstheatre.com.