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Box Office & Ticket Information

ONLINE
Tickets and subscriptions for all performances can be purchased at crowstheatre.com, 24 hours a day, seven days a week. All tickets purchased are subject to a service charge of $2.50 plus hst.
 
VIA EMAIL
Please email boxoffice@crowstheatre.com with your ticket request. Do not include your credit card information. A patron services staff member will call you to process the order.
 
BY TELEPHONE
647.341.7390 ext. 1010. 
Mondays to Fridays - 12pm-5pm (EST)
 
IN PERSON
At the box office, 345 Carlaw Avenue (at Dundas Street East), from 12 pm on matinee days, from 6 pm on evenings with performances.
 
SHOW TIMES & SEATING

– GULOIEN THEATRE
  • Performances begin at 1:30 PM and 7:30 PM.
  • Seats are grouped into Tier A and Tier B. Tier A is comprised of seats with the
    best viewing experience as selected by the Artistic Team.
  • New this year! All seating is reserved. Choose your seats when booking tickets.
  • Those requiring accessible seating should select Tier B for front row access.
– STUDIO THEATRE
  • Performances begin at 2 PM and 8 PM.
  • Seats are grouped into Tier A and Tier B. Tier A are limited reserved seats with
    the best viewing experience as selected by the Artistic Team. Tier B seats are
    general admission.
  • Exact seat selection is not available in the Studio Theatre, however Tier A ticket holders may make seating requests.
  • Those requiring accessible seating should select Tier B for front row access.

Ways to Save

SUBSCRIBE
Save up to 50% by purchasing one of our curated or flexible subscriptions or save even more with our preview subscriptions. View our subscription packages here.
 
GROUP PURCHASES
Groups of ten or more save 20% on any performance. Call our box office to make arrangements.
 
SENIORS (65+)
Patrons 65 and older save 20% on all regular-priced tickets. Select the senior pricing option when purchasing tickets online or inform the box office when calling. 
 
ARTS WORKERS
We believe in supporting the greater arts community by having available a limited number of $30 tickets to our patrons who work in the arts.
  • To book Arts Worker tickets online for the Guloien Theatre, choose Tier B seating on the performance  date you wish to attend. Follow the prompts and once you reach “Price Selection”, use the drop-down menu to choose the Tier B Arts Worker ticket.
  • To book tickets for the Studio Theatre, For general admission performances, follow the prompts and choose the Tier B Arts Worker ticket on the second page of the checkout process.
You also have the option to call and book over the phone during our Box Office phone line hours. Proof of eligibility will be required.
 
PWYC SUNDAYS
Every Sunday at noon, a limited block of pay-what-you-can tickets are released for in-person purchase for that day’s performance(s).
 
UNDER 30 AND STUDENTS
$29 Under 30 / Student tickets are available in limited quantities with a maximum of one (1) per registrant per performance. Subject to availability. Proof of eligibility will be required. Register at crowstheatre.com/u30. 
 
RUSH LINE
If a show is sold out, on the day of the performance we will also hold an in-person “rush line” outside the theatre. Any last-minute cancellations or holds released will be sold to those in the rush line for $30 per person, cash only, on a first-come, first-serve basis. We cannot guarantee the availability of rush tickets, but we will always hold a line for those who wish to try their luck at last minute tickets.
 
NEWSLETTER
For exclusive offers, flash sales, and promotions, subscribe to our newsletter.
 
ATTENDANT CARE AND COMPANION TICKETS
Complimentary attendant care and companion tickets are available for patrons living with a disability who require assistance to use our facility. Crow's Theatre is a proud member of the Easter Seals Access 2 Program.

Please email boxoffice@crowstheatre.com or call the box office at 647.341.7390 ext. 1010 with any questions or comments.

Gift Cards / Certificates

GIFT CARDS
Crow’s Theatre gift cards are available in any denomination and do not expire. May be redeemed for tickets to any show at Streetcar Crowsnest or for Crow's Theatre merchandise. May not be redeemed for productions away from Streetcar Crowsnest or at our Lobby Bar. Gift cards are non-refundable. Purchase online, call our box office at (647) 341-7390, or purchase in person during box office hours: Monday to Friday, 12pm to 5pm.

Ticket & Theatre Policies

SOLD OUT SHOWS
Although a show’s status may show online as sold out, it is possible that tickets could be released for sale again as we do allow exchanges up to 24 hours before the performance (free for subscribers, $5 per order for single ticket holders). Please check back on our website as availability is subject to change.
  
WAITLIST
If you are a subscriber, and the date you want is unavailable, we do offer subscribers the chance to add their name to a waitlist to be contacted if tickets become available for a sold out performance.
 
HEALTH AND SAFETY
Please click here to see our Health and Safety Commitment. Any changes to our policy will be updated on the website and communicated with all ticket holders prior to their scheduled performance.   
 
TICKET SERVICE CHARGES
All tickets purchased are subject to a service charge of $2.50 plus hst.
 
TICKET PICK UP
Please arrive at least 30 minutes prior to your performance to give you ample time to find parking, pick up your tickets at the box office, choose your seat, and enjoy a beverage or snack from our Lobby Bar. 
 
LATECOMERS
For most performances, latecomers CANNOT be admitted. In the interest of all patrons, latecomers and those who leave the theatre during a performance will only be admitted if there is a suitable break in the performance, as identified by the creative team. Latecomer seating location will be at the discretion of the front-of-house staff. 
 
CHILDREN / BABES IN ARMS
Due to the nature of our productions and performance spaces, 'Babes in Arms' are not permitted in our theatres. Additionally, it is strongly recommended that children under the age of 12 are not brought to the theatre except for advertised family and community shows/events. Children under this age must be supervised for the duration of the performance by a parent/caregiver. Children unable to sit quietly may, along with their accompanying adult, be asked to leave the theatre. Please contact boxoffice@crowstheatre.com for age appropriate information for specific productions.
 
TICKET EXCHANGES
Ticket exchanges are possible if you contact the box office at least 24 hours in advance of your performance date; subject to availability on the new date. There is a $5 exchange fee for each order. This service is a free benefit of being a subscriber. 
 
RECORDING AND ELECTRONIC DEVICES
As a courtesy to the performers and other patrons, please set all electronic devices to silent. The use of cameras, video cameras or sound-recording devices of any kind is prohibited during the performance. Any person using an unauthorized recording device will be required to surrender or erase any recordings, photographic or digital images, and may be asked to leave. No refunds will be issued. We do encourage you, though, to take out your camera during the curtain call and share your experience at the theatre.

Conditions of Sale

TERMS AND CONDITIONS
 
  1. All sales are final; there are no refunds. Please see the Tickets Exchange policy above.
  2. Subscriptions are only valid for productions for the season purchased. Remaining balances cannot be carried over to another season.
  3. All programs and artists are subject to change without notice.
  4. All ticket pricing is subject to change without notice.
  5. If your tickets are lost, we will gladly arrange for a replacement. Simply bring Photo ID and the credit card used to purchase the tickets to the box office at least 30 minutes prior to your performance.
  6. Streetcar Crowsnest reserves the right to provide alternative seats to those specified on the ticket. 
  7. Babes in Arms are not permitted in our theatres. Regardless of age, each person attending a performance must have a ticket.
  8. Crow’s Theatre reserves the right to refuse admission without refund if conditions are violated and expel from the premises any person whose presence or conduct it deems objectionable.
  9. Ticket holders assume all responsibility for any risk or bodily harm or loss of property sustained while attending any event at Streetcar Crowsnest, and waive all right to claim for damages resulting from any cause whatsoever either before, during, or after the event.